The bathroom was disgusting with grime and scum around the bath. UK cottage holidays are made for countryside walks, so it's no surprise that each of the 19 cottage companies in our table above cater to dog-owners. Original Cottages is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). We take all cleanliness complaints extremely seriously, and would expect all properties clean on arrival, I understand that this was not the case for you but we did arrange for the housekeeper to return to the property that evening. Two months later, many hours of my time and much angst I finally got my deposit back. Find out what genuine customers have said about classic.co.uk. This company cancelled our holiday (booked via Northumbria Byways) blaming the owners. We are in a vulnerable classification, so in fear of infection we were compelled to immediately return home, arriving at 2am. But in break by dance and wistle answer me and send back the money. Absolute disgrace of an organisation. You have to contact them via the online message service, get an automated reply and then no one comes back to you. I had numerous problems upon arrival and during my stay which I immediately conveyed to Original Cottages. I’m currently trying to find out why my booking for May 2021 has been cancelled and given to someone else. How do I get a refund from Original Cottages? Was eventually told that we wouldn’t get any refund, in contradiction of policy!Also told that we wouldn't get any credit either. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. We booked a stay over the Christmas period. I've posted pictures of this horror house to the Google Review I've written for Original Cottages - if you want to see the squalor. We ask all customers to wait until nearer the time of their stay to contact us as cancellations due to covid are in relation to restrictions at the time of the stay which are often unknown until a week or two before. The level of cleaning was an absolute disgrace, mould in the fridge and microwave, green mould on the cutlery, chopping board, open drain in the rear yard, broken freezer.....I could go on and on. I asked whether the cancellations policy in the Ts and Cs from February would apply or the changed ones on the site in June. Treehouse Cottages, est. One week later they cancelled it as the owner had withdrawn the cottage from being let. Not a hint of a reply. Thank you for your feedback, we are truly sorry to hear about your experience, we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. Email also states “we will be in touch in due course to arrange payment”.So my booking was confirmed. Clearly no cleaning had been done at all, let alone the ‘extensive new cleaning process to minimize the risk of exposure to Covid-19’ that we had been advised of. When I complained I was told my contract was with Original Cottages. It took hours on hold find someone to talk to- also put in online request. Neither should you. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. They listened to me which made a difference rather than being given robotic replies like I have with other companies so thank you for listening to me original cottages staff, Clearly these guys are trying their best, and it's sad to see that lots of people are slamming them for trying their best to work through a difficult situation. We look forward to seeing you again soon. Had various issues with the owner during our stay. Read honest and unbiased product reviews from our users. Latest MenuPix Reviews. Becorse i wait more then 2 month for the anwer. 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